CECRM



Construction Equipment Industry’s customer management solution


Customer Relationship Management system specific to Construction Equipment Industry
Mobile based system to collect & Process data

  • Mobile based system to tap retail market
  • Listen to Voice Of Customers continuously
  • Monitor your workforce productivity including locations
  • Works as “add on” to your ERP system
  • Seamless integration with SAP ERP & CRM
  • One system for End customers, Dealers, sales representatives, Service Techs & Manufacturers
  • Plug & Play implementation

Cost effective & proven with 600 plus users across India

Business Benefits of CECRM

For End Customer:

  • New Lead creations: One tap lead creation for new, used, rental machines. Real time status update via sms
  • Spare parts requests: One tap part request creation. Status update via sms
  • Service call creations End to end Service call life cycle on mobile
  • Referral leads Referral leads & bonus for that
  • My Fleet All M/C data on mobile such as warranty, serial no, HMR

For Principal / dealers:

  • Real time B2C Platform:
  • Penetration to Retail & Rural market
  • Always listen to customers
  • One window for leads, spares, services
  • Digitization of end to end process
  • Mobile processes
  • Emp Productivity



For Employees

  • Paper less processes
  • Focus on business processes & not on filling up excels
  • Automatic reporting of tasks
  • All needed data available on mobile