Services

After sales service is what makes more money and keep your business going. Its also important to attain longevity to your business through regular service to customers. Business which can provide only goods and is not able to give satisfactory after sales service soon runs into trouble.

When customer has an issue on a machine or equipment, they call sales person who has sold the machine and tell him the issue. That person being in sales may not have all channels to accept the call or redirect the request. And he can ignore or forget the request. Next step is customer escalates it to nearest dealer. That dealer can take it up but most of the times dealers are firefighting on day to day issues and he may take time to respond it.

Then customer can escalate the issue to manufacturer since its not even being attended. By the time manufacturer takes it up and streamlines the service, it may be number of days or weeks and customer has lost the time, trust and money. All of this can be controlled and avoided using CEMS Service component.

Service component of CEMS makes all of the service management easy for your service department and for end customers.

You can create service calls on mobile or on the web. Your customers also can create service calls for their issues. Calls are assigned to respective service technicians. Customers get notifications via sms on when technician will arrive at the location. Technician can update his start time, reach time, work completion time on his mobile itself.

Once technician completes his job, he can create Work Order Report using mobile dropdown fields. Once customer issue is fixed, billing can be done automatically using the mobile device and invoice will be sent to customer email address electronically.

All these steps in a lifecycle of service call are automated and full integrated on mobile. No additional data entry, no excel updates or reports are needed with this solution. Below are various modules of service management component.


Service Call Creation

After sales service is what makes more money and keep your business go..

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Work Order Process

After sales service is what makes more money and keep your business go..

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Service Call Closure & In..

After sales service is what makes more money and keep your business go..

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Service Reports

After sales service is what makes more money and keep your business go..

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